Frequenty Asked Questions
Can I place an order over the phone?
Absolutely, our customer service team is happy to help with your order. Please call us at 0161 710 2223. We are in the office Monday to Friday, 8:15am to 6pm and Saturday 9-1pm however you can of course order 24 hours a day via our website.
Can I change or add items to my order after it is completed?
Yes, provided it hasn't already been shipped. To change an item after completing an order, please contact our Customer Services team and we will amend it for you. To add an item, it is best to place a further order with free delivery and then call or email our Customer Services team to let them know. For orders outside of the UK we can refund the price of the postage of the 2nd order and send both orders out together.
Once the order has dispatched, we are unable to cancel or amend the order. So if you need to make changes, please notify us as soon as possible. If you wish to make a change to an order you have just placed, it is important that you call us at 0161 710 2223 From outside the UK please call +44 161 710 2223 to speak to a member of our team rather than send an email, as we will need to stop the parcel leaving the warehouse.
Do you have a shop?
No, we do not have a shop at the moment, to keep our prices extremely competitive we currently only offer online purchase.
What size hat should I order?
Hats come in many different sizes. Each hat will have a sizing information tab underneath the photo on the individual product page. That sizing information should be for that exact product. Many Hats these Days are of one size, if in any doubt please contact our Customer Services.
What type of payment does Scattee accept?
We accept all Major Credit and Debit Cards. We also accept payments via PayPal, or Bank transfer. Sorry, we do not accept cheques.
What makes Scattee Website secure?
SSL Technology: We use the industry standard (SSL) server which is the best software available today for secure commerce transactions. All of your information including credit card and personal information is encrypted. This means no one else can read it! We constantly endeavor to protect your information.
I forgot to use my Discount Coupon Code for my purchase can I claim it back after?
Unfortunately after an order is dispatched we can no longer refund Coupon Codes. So please ensure you have everything to hand before ordering
Please note, shipping costs to countries vary, so delivery prices are going to be different than the costs quoted on our delivery information page. We will provide you with all costs before proceeding with the order.
Do you Gift Wrap?
Yes we do offer a Gift wrapping service, our basic gift wrap is free of charge, and for something a little special this may incur a small charge.